Return & Refund Policy

SOUNDS GREAT TECHNOLOGIES RETURN & REFUND POLICY

7 Days exchange or refund policy

SGT will exchange goods if the customer returns them within 7 days of purchase. However, it will be on company discretion as the goods must still be in their original condition and packaging, and you may not have used them at all.

On company discretion a minimum of 10% handling fee but up to 25% can be taken on product returned depends on product situation. Product without full box, polystyrene insert and accessories will not be returned.

If goods aren’t faulty, you CAN’T return them. As per South Africa’s consumer law —it is important to note that there is no general right of return. A consumer cannot return an item simply because he/she had a change of heart, merely does not want it anymore or needs the cash back due to sudden financial constraints.

Are any goods excluded from the 7-day exchange or refund policy?

Yes, there are a few exceptions due to hygiene reasons, applicable legislation or for reasons of cost efficiency.
The goods we exclude from the 7 days return and exchange policy are:
Headphones, unless there is a manufacturing defect in the goods, you can only return these goods if they are still in the original condition as sold and the packaging is still intact.
Goods purchased by way of special arrangement or custom order will only be replaced if defective.
Goods which are sold as demo goods, damaged, defective, used or repaired, where we disclosed these facts to you before you bought the goods.
Items with seals on them such as laptops, cell phones etc will not be accepted back if seal is broken. This will be regarded as a used item.

What if the goods are unsuitable for the purpose, I initially bought them for?

Goods purchased but found unsuitable for the customer’s initial needs within 7 days from purchase date, will be replaced/exchanged for a product to the same value with condition to the product returned not being used and in perfect new condition in its box with all accessories to be re-sellable as new.

In line with CPA, we may charge a handling fee in order to get the goods fit for re-stocking.

ALL GOODS RETURNED WILL ONLY BE ACCEPTED IF:

Original proof of purchase (i.e. the till slip or invoice) must be presented.
The item being returned must be in the original packaging and in the same condition in which it left the store (if not in original packaging, a reasonable amount may be charged).
The item may not be altered or tampered with in any way.
Items marked down for clearance purposes are sold as “voetstoots” and will not be accepted for exchange or refund.

GOODS RETURNED AFTER A PERIOD OF 7 WORKING DAYS FROM THE DATE OF PURCHASE, WILL BE SUBJECT TO COMPANY DISCRETION AND A MINIMUM OF 10% HANDLING FEE WILL BE CHARGED.

GOODS RETURNED FOR CREDIT UNDER THE ABOVE CONDITIONS, AND NOT IN THE ORIGINAL PACKAGING WILL NOT BE CONSIDERD NOR ACCEPTED FOR A RETURN UNDER ANY CIRCUMSTANCES.

What can I do if the goods are defective?

If your goods turn out to be defective within the within the supplier warranty period:

After you received them from us, we will send to the supplier for assessment to be repaired. Please note that it may not be possible to determine in-store whether goods have been damaged or what the cause of a failure or defect may be. This is of importance as it determines whether the goods may be repaired or replaced.

Accordingly, we reserve the right to refer returned goods for technical assessment by the manufacturer or authorised service centre prior to repairing or replacing and to provide you with feedback within 14 working days of receipt of the returned goods and to act accordingly. We may arrange for the assessment to take place at your home in the case of large appliances should it fall within the supplier policy.

If your goods show a defect within the supplier warranty period Sounds Great will send the goods to the manufacturer for repair and the manufacturer will decide whether you have a valid claim and if so, whether they will repair or replace. (A Valid claim will be processed on replacement cost value and not at original purchase cost value, replacement cost value refers to the amount that an entity would have to pay to replace an item at present time.

In what instances will the manufacturer’s warranty not apply?

The manufacturer’s warranty will only apply to defects in the process of manufacturing the goods and will not apply in the following instances:

Damage caused by lightning or power surges
Damage caused by misuse or abuse to the goods
Goods used for a purpose other than the purpose for which they were manufactured
Goods used contrary to their instruction manuals
Accidental damage

Circumstances where refunds may be considered?

If within 7 days of purchase the product can not be replaced or repaired in the incident where there is a manufacturing fault.
If and when within the products supply warranty period, the supplier can not repair within the warranty policy whereby the supplier provides a credit for instore voucher. The consumer may use this voucher to replace or exchange this product.

Once we have accepted a return and approved a refund, you will receive the refund in one of the following ways: